退款政策

At OASIS CTG ALLIANCE SDN. BHD. (Recovit Milk), we are fully dedicated to providing high-quality nutritional support for you and your family. Because our products are dietary supplements and nutritional powders consumed for health and recovery, hygiene and clinical safety are our absolute priorities. Therefore, we have established the following tailored Refund Policy:

1. 30-Day Money-Back Guarantee

Consistent use is essential to achieve the best results.

30-Day WhatsApp Check-In

STEP 1:  On the day you receive your order, take a photo of the products and send it to us via WhatsApp so we can verify the quantity received.
STEP 2: Consume one sachet every morning before breakfast on an empty stomach.
STEP 3: Record a short video each day clearly showing the product being prepared (mixed) and consumed, then send it to us via WhatsApp.
STEP 4: Repeat the above steps every day and maintain a 30-day usage record, ensuring the product is taken consistently as instructed.

Refund Process
  • Please keep the original product box and packaging.
  • Return the product together with its original packaging for verification.
  • Once we receive and inspect the returned product, we will process your full refund within 14 business days, provided all refund requirements have been met.

Important Notes

  • Failure to complete the required 30-day WhatsApp check-in records will make you ineligible for the Money-Back Guarantee.
  • Shipping fees (where applicable) and non-product-related charges may not be refundable.
  • We reserve the right to review all refund requests, usage records, and returned products to ensure the Money-Back Guarantee is applied fairly and consistently.

2. Damages, Defectives, and Incorrect Items

Please inspect your order immediately upon reception. If you experience any of the following issues, please contact us within 7 days of delivery with clear photo or video proof:

  • The product has quality defects or is expired.
  • The packaging was severely damaged during transit, resulting in torn sachets or leaked powder.
  • You received the incorrect item or items are missing from your order. Once verified, we will arrange a free replacement or a full refund, and we will cover all associated return shipping fees.

3. Non-Returnable Items and Exceptions

To protect the health and safety of all our customers (especially recovering patients), we cannot accept returns or offer refunds (except where eligible under our 30-Day Money-Back Guarantee) / for:

  • Any product that has been opened, unsealed, sampled, or consumed.
  • Sale/clearance items or gift cards.
  • Products purchased through unauthorized third-party resellers.

4. Exchanges

The fastest way to ensure you get what you need is to return the unopened item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund request has been approved.

  • If your refund is approved, the refund will be issued to your original payment method within 14 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
  • If you have not received your refund after 14 business days from the date your refund was approved, please contact us at 011-1075 8209 for assistance.